By now you’ve probably heard about Wells Fargo and the $190 million fine they are being issued because their employees created more than 2 million unwanted deposit accounts and credit cards for their customers. Because of the scandal 5,300 employees have lost their jobs. Wells Fargo customers have paid hundreds of thousands of dollars in fees for these unwanted accounts.
Why did the employees create fake accounts?
The employees are paid an incentive for every new account or credit card they opened. They might get $3 for signing someone up for online banking, or $5 to open a savings account, or $20 if they open a new credit card. Imagine the incentive there – if an employee making minimum wage could open 2-3 new cards a day, that makes a big difference in how much they take home.
How did so many accounts get opened without customer’s knowing about it?
Some customers did notice, and they would get the accounts closed. Others probably noticed, but didn’t take the time to get them closed. Others probably didn’t notice it. Far too many people don’t really pay attention to their accounts or even their balances.
Let’s put a few things in perspective
- 5,300 employees are a tiny portion of Wells Fargo’s workforce. They have 265,000 employees, so 5,300 is only 2% of their work force. Also, the firings took place over several years, not just today as most news stories are indicating. The majority of Wells Fargo employees are honest and wouldn’t do something like this. Will they encourage you to open a credit card? Sure. They might take home $20 if they can convince you, but most of them would never dream of opening one up for you after you said you weren’t interested.
- $190 million means nothing to Wells Fargo. They are worth $250 billion, so $190 million is only .076% of the bank’s net worth. If you have a net worth of $200,000 a fine of .076% would be $152. Annoying? Sure. But it isn’t going to cause any trouble to your budget or your net worth. Some people have asked if the fine is high enough. It probably isn’t.
- Wells Fargo has agreed to change their sales practices and provide more oversight, and anyone who paid fines or fees will receive a full refund.
- Many banks offer their employees these types of incentives. The more accounts a person has with a bank the more tied in they are, and the harder it is to leave. Employees are incentivized for helping tie you in with that bank for life.
What can you do to protect yourself?
There are a few simple steps you can take:
- Watch your accounts. Be sure to check your accounts regularly to make sure nothing is being charged or added to your accounts.
- Keep things simple. You don’t need 12 accounts at 9 different banks in the area. You should have one main bank. If you have little accounts open at other banks because you got a free toaster for opening an account, get them closed.
- Switch to a local credit union. Credit unions are owned by their members, and they charge fewer and lower fees and will give you better rates on loans. You can also get to know the managers. Most of them are happy to meet with their members and will help you out if there is a problem.
- There is no reason for you to pay any maintenance fees on your checking or savings accounts. There are plenty of credit unions and banks that have free checking and savings accounts with no minimum balance requirements and no limit on the number of transactions you can make per month.
I encourage you to be proactive about your banking by taking these simple steps to protect yourself.
And if you have a Wells Fargo account, pull up your online banking and make sure no accounts were opened for you that you didn’t want or ask for. Check for fines and fees you shouldn’t have paid. They will be contacting their customers to let them know how to get a refund.
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